Same-day shipping guarantee:
All Express Air orders placed by noon Mountain Time will ship out the same business day from Chicago or Calgary.
USPS and Canada Post ground orders will be fulfilled the next business day or in best effort same-day.
In rare cases for bulk orders, we may unable to ship them out the same business day, you will get notified by email or phone call.
Express Air shipping:
We do our best to get package into your hands the next business day, so, we always use the fastest possible shipping method we can use. However, a lot of times, the packages are delayed by the courier.
Express shipping is not refundable once your order is shipped. Should you need to return the product, we do not refund on express shipping!
- USA orders will usually ship via UPS air or DHL Express.
- Canadian orders will usually ship via Purolator air or FedEx air.
- If you are within 2 business day radius to ship via ground, we will ship via ground service.
We cannot guarantee weekend and holiday delivery.
Due to the holidays, all couriers are under heavier than normal load, we have seen many orders get delayed by the couriers. If your package gets delayed by the courier, we do not issue a refund on the express shipping.
Lost or damaged itemsFor the products you purchased from us or the equipment you rent from us, if the items get damaged or lost, we will send a free replacement (in the case the items get damaged, we may ask for a picture as proof so that we can file a claim with the courier). If you need to send your original key fobs to us to copy, we hold no liability for the loss or damage to your key fobs. If that's a concern to you, please rent equipment from us.
Return shipping address/ Mail-in address:Mr. Key Fob
3441 12 St NE
Calgary, AB T2E 6S6
*** You are responsible for covering your mail-in postage and import tax/duty/brokerage fee if you wish to mail your key fob/card to use to duplicate***
We mainly ship orders to the USA and Canada. If you are an oversea customer, you are responsible for any import tax, duty and brokerage fees that may incur.