Commonly Seen Technical Problems With Using Mr. Key Fob Technology

If at anytime you reach a technical problem, head to the product page FIRST, it likely has a helpful video or information to help you troubleshoot. If not helpful, here are some common error messages: i.e. tag won't read, error message, tag not in data base, remote not cloning, please reach out to support@mrkeyfob.com AFTER following this troubleshooting guide.

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Part 1, UHF Tag Cloning: 

"I got my UHF Tag Duplicator, now what?"

Head to UHF TAG DUPLICATION INSTRUCTIONS, the password for access is your order number and your phone number your checked out with. Download the program for your computer, windows or mac, the rest is a straight forward read/write.
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PART 2, Remotes: 

"The self learning remote I purchased from you is not programming correctly and learning the code, what did I do wrong?"

Please go back to the original product page and follow the video exactly, all past customer remote issues were as a result of customers not following instructions outlined in the video correctly, please try again on your own before reaching out.

If issue persists, please send short video of you programming the remote exactly as suggested in the video, including timing and sequence of button presses, we will examine the video and troubleshoot further if needed. Worst case scenario, we have more powerful internal tools that can gurantee a copy of your remotes if you mail the remote in.

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PART 3, PN532 Cloning: 

"I get error message when trying to write my tag, it read the tag just fine."

 Avoid placing reader on metal surfaces during writing.

"I get error message on mac not being able to open third party apps."

In your finder, ctrl+ click the PN532 file --> Open with terminal.

"I get error message: Unable to find NXP PN532 Reader"

Make sure to use the cable we sent, some USB cables are charging only. Ensure that the cable is plugged securely into the reader, try again, if issue still persists, try flipping the reader over and re-try plugging. This error message can also be due to an outdated driver from an older computer, search for a relevant driver on Github page: https://github.com/jumpycalm/pn532-cloner/releases
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Part 4, iClass Decoder: 

"I got my iClass decoder from trying to read iClass SE Fob/ HID Prox Fob to send information over, now what?"

If you need instructions how to use it, this video is helpful on how to use the reader:
Plug in the reader, reply to order confirmation email and scan your fob, it will auto-populate, then I can program your fob for you! Instructions start at 0:50.
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Once finished this guide and issue still persists, prior to reaching out, please take a picture of relevant error messages, your setup with the tag on the reader, or a video with sound showcasing the issue (cloning with the remote for example), we will respond within 24 hours, if no email response after extended period, try calling 855-453-9362 to speak with a live agent.